Privacy policy.

This Privacy Policy describes how www.thejewelleryconsultant.co.uk and www.thejewelleryconsultant.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: shared with our processor Squarespace.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Squarespace.

Customer support information

Examples of Personal Information collected: name and email.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: n/a

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Squarespace uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Squarespace’s GDPR Whitepaper: https://www.squarespace.com/privacy

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Name

Purpose, type, and duration

_acloggedin

Supports login by Scheduling client if the client has an account

January 1, 2025

_client_acloggedin

Supports login by Scheduling client if the client has an account

January 1, 2025

algoliasearch-client-js

Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster

localstorage

Persistent

CART

Shows when a visitor adds a product to their cart

Two weeks

CHECKOUT_WEBSITE

Identifies the correct site for checkout when checkout on your domain is disabled

Session

client_username

Remembers a logged in Scheduling client's username between visits

One year

Commerce-checkout-state

Stores state of checkout while the visitor is completing their order in PayPal

sessionstorage

Session

Crumb

Prevents cross-site request forgery (CSRF)

Session

hasCart

Tells Squarespace that the visitor has a cart

Two weeks

Locked

Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

Session

orderStatusSessionToken

Authenticates a visitor who logs into an order status page.

One year

PHPSESSID

Securely authenticates a visitor during their checkout in Scheduling

One month

RecentRedirect

Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

30 minutes

remember_client

Remembers Scheduling client’s login details if they have an account

365 days

siteUserCrumb

Prevents cross-site request forgery (CSRF) for logged in site users

Three years

SiteUserInfo

Identifies a visitor who logs into a customer account

Three years

SiteUserSecureAuthToken

Authenticates a visitor who logs into a customer account

Three years

squarespace-announcement-bar

Prevents the announcement bar from displaying if a visitor dismisses it

localstorage

Persistent

squarespace-likes

Shows when you've already "liked" a blog post

localstorage

Persistent

squarespace-popup-overlay

Prevents the promotional pop-up from displaying if a visitor dismisses it

localstorage

Persistent

squarespace-video-player-options

Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace

localstorage

Persistent

ss_cookieAllowed

Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

30 days

ss_sd

Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions

Session

Test

Investigates if the browser supports cookies and prevents errors

Session

Enables a Scheduling client’s appointments to display correctly based on their time zone preferences.

localstorage

Persistent

Privacy policy.

THE JEWELLERY CONSULTANT